Faster replies. Higher quality.
AI-powered customer service that handles inquiries automatically – from simple questions to complex cases. Your tone, your knowledge, your rules. You decide when the AI responds and when a human takes over.
Your team spends hours on questions you’ve already answered.
Typically, 70–80% of all inquiries can be answered from your existing documents – from simple opening hours to complex questions or multi-part requests. Your staff spends time finding, compiling and composing answers while the backlog keeps growing.
The result: Longer response times. Inconsistent answers. Frustrated customers and employees.
AI understands, evaluates and responds. Humans make the decisions that matter.
The solution analyzes your documents, policies and guidelines – and drafts responses that match your tone of voice. When a case requires human judgment, it escalates with full context so your team can act immediately.
No new platform. It runs on your existing email (Microsoft 365 or Google Workspace).
What your customer service gets
Automatic replies with confidence scoring
Every response is evaluated before it's sent. High confidence? It goes out automatically. Lower confidence? A staff member reviews and approves with one click.
Knowledge base from your own documents
Upload PDFs, Word documents, spreadsheets and guidelines. The AI finds answers across all sources – and shows exactly where the answer came from.
Intelligent escalation
You set the rules. Escalation can be triggered by things like confidence level, sentiment, keywords, intent complexity, conversation length or detection of personal data.
Prioritization of urgent cases
The solution uses artificial intelligence to recognize urgent inquiries (water damage, outages, complaints) and moves them to the front of the queue with a recommended action.
Practical examples
Customer inquiry
“What is your return policy, and can I exchange an item I bought last week?”
The AI finds the return policy in your terms and conditions, identifies the exchange procedure in a separate document and writes one consolidated response in your company’s normal tone of voice.
Response time: 12 seconds. Staff time: 0 minutes.
Insurance
“My basement flooded last night – I need to know if I'm covered?”
The AI solution matches the inquiry against your FAQ and policy terms, identifies the relevant coverage, and drafts a response with a web link to the claims form.
Draft ready in 15 seconds. One click to approve.
Automatic escalation
A member writes a frustrated message – and threatens to cancel their membership.
The AI detects negative sentiment based on the member’s language, drafts a suggested reply and escalates the case for manual handling by an employee.
The employee is in full control.
Industry solution examples
Member organisations
Members ask about subscriptions, benefits, events and bylaws. The AI understands your documents and responds in a friendly, professional tone. Inquiries requiring individual case handling are escalated to the right person.
Consulting and advisory firms
Document-heavy businesses with inquiries that require answers across contracts, agreements and internal guidelines. The AI navigates the complexity, compiles relevant sources and delivers precise, professional replies.
Municipality and public sector
Citizens ask about self-service portals, case numbers, opening hours and records access. The AI prepares answers factually, neutrally and without guessing. Legal and discretionary questions redirect to case officers.
Insurance
Policy questions, coverage inquiries and claims. The AI matches the inquiry against your FAQ and policy documents. All personal data is handled in accordance with GDPR with automatic PII filtering before AI processing.
Try it out with your own inquiries
Book a free demo. We set it up and test it with your own documents, so you can see exactly how it works for you.
Compliance: GDPR and EU AI Act
- Automatic filtering of personal data. Personal information is removed before AI processing.
- Full logging. Every response can be traced, documented and audited.
- Ready for the EU AI Act. Transparency, human-in-the-loop control and documentation.
- Your data is yours. Complete data isolation between customers. No training of language models.
Ready to boost your customer service?
Start with a free analysis of your inquiries – from the simple to the most complex. We show you what the AI can handle, how much time you save and what it takes to get started.