Solutions
AI-powered customer service that handles inquiries automatically – from simple questions to complex cases. Your tone, your rules. You decide when the AI responds and when a human takes over.
Typically, 70–80% of all inquiries can be answered from your existing documents – from simple opening hours to complex questions or multi-part requests. Your staff spends time finding, compiling and composing answers while the backlog keeps growing.
The result: Longer response times. Inconsistent answers.
Frustrated customers and employees.
Our Customer Service solution uses artificial intelligence to analyze your documents, understand connections across sources and answer inquiries automatically – even when the answer requires combining multiple documents, policies or historical context. Cases that require human judgment are escalated with full context, a suggested reply and history.
No new platform. It runs on your existing email
(Microsoft 365 or Google Workspace).
Our Customer Service solution assesses its own confidence on every reply. If the quality is high enough, the solution can send the reply automatically. If not, a draft is sent for manual approval. You set the threshold.
Upload PDFs, Word files, spreadsheets and internal guidelines. The AI cross-checks all sources, understands connections between documents and answers with precise source references. No guesswork.
You set the rules. Escalation can be triggered by things like low confidence, negative sentiment, specific keywords, complex intent, long conversation threads or detection of personal data. Every rule can be customized.
The solution uses artificial intelligence to recognize urgent inquiries (water damage, outages, complaints) and moves them to the front of the queue, so they reach your team with full context.
“What is your return policy, and can I exchange an item I bought last week?”
The AI finds the return policy in your terms and conditions, identifies the exchange procedure in a separate document and writes one consolidated response in your company’s normal tone of voice.
Response time: 12 seconds. Staff time: 0 minutes.
“Does my home contents insurance cover water damage from my neighbor?”
The AI analyzes the policy, identifies the relevant section, cross-checks against previously approved replies and composes a correct answer. The employee approves with one click.
Draft ready in 15 seconds. One click to approve.
A member writes a frustrated message – and threatens to cancel their membership.
The AI detects negative sentiment based on the member’s language, drafts a suggested reply and escalates the case for manual handling by an employee.
The employee is in full control.
Members ask about subscriptions, benefits, events and bylaws. The AI understands your documents and responds in a friendly, professional tone. Inquiries requiring individual case handling are escalated to the right person.
Document-heavy businesses with inquiries that require answers across contracts, agreements and internal guidelines. The AI navigates the complexity, compiles relevant sources and delivers precise, professional replies.
Citizens ask about self-service portals, case numbers, opening hours and records access. The AI prepares answers factually, neutrally and without guessing. Legal and discretionary questions are passed on to case officers.
Policy questions, coverage inquiries and claims. The AI matches the inquiry against your FAQ and policy documents. All personal data is handled in accordance with GDPR and with automatic PII filtering before AI processing.
Book a demo. We set it up with your own data, so you can see exactly how it works for you.
GDPR-compliant data processing with full logging and audit trail.
Traceability on every AI assessment – clear rules for transparency and human-in-the-loop.
Designed to be compliant with the EU AI Act – reporting and human oversight.
Your data is yours. Full isolation between customers. No training of language models on your data.
Contact
Let’s have a concrete conversation about where it makes the most sense to start – and whether one of our solutions could be the right first step.
