After a rigorous period of technical optimizations, Norlys recognized the need to elevate the user experience of IT and technical support to new heights. A key strategic imperative was to revolutionize the onboarding process across the entire conglomerate.
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Being a multifaceted entity, forged through the consolidation of 30-40 companies, Norlys encountered intricacies stemming from diverse cultures, processes, and systems. Delivering a seamless onboarding experience to new talent within this intricate ecosystem posed a challenge.
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Engaging with Privateers, Norlys embarked on an insights and research journey to unlock the potential of the technical endeavor. Leveraging qualitative methodologies, we probed deeper into the challenges, unveiling the true drivers behind the issues, not merely the superficial symptoms.

The outcome was a comprehensive and actionable understanding of the human-centric aspects of onboarding, encompassing guided processes, human behavior, and inherent challenges.
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With these profound insights, Norlys was empowered to execute targeted enhancements to its onboarding process. The result: A paradigm shift for leaders and employees alike, as the onboarding process became faster, more efficient, and imbued with a transformational touch.